Rosanne D'Ausilio, Ph.D.
|
Industrial Psychologist, Consultant, and Master Trainer
A practical champion of the human, Rosanne D'Ausilio, Ph.D., an industrial psychologist and consultant, is president of Human
Technologies Global, Inc., which specializes in profitable call center operations in human performance management by providing needs analyses, instructional design, and live,
customized, world class customer service skills trainings. Rosanne also offers agent and/or facilitator university certification through Purdue University's Center for Customer
Driven Quality.
Rosanne authors 3 best sellers: "Wake Up Your Call Center: Humanize Your Interaction Hub," 4th ed, "Customer Service and the Human Experience" (co-authored
with Dr. Jon Anton) and "Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck with a 32-card deck of cards." Get her free 'tips' newsletter on
"How To Kick Your Customer Service Up A Notch!"
Check out Rosannes upcoming speaking engagements by clicking on the following link to the Schedule page.
|
